> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.staylive.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# It says my email address is already taken, why?

If it says your email address is already taken, you probably already have a registered account with us. 
You can then request a new password, which will be sent to your email address. You can request a new password by clicking on "I have forgotten my password" in the login box.

Please take a look at the spam folder, sometimes the email ends up there.