Q: What settings are optimal for watching a broadcast?

Browser The service is optimal for both mobile devices such as stationary. For PC and Android we recommend Chrome as a browser and for Mac/iOS-users Chrome or Safari. Windows 10-users can also try Edge Chromium. Operating system Since smooth live viewing requires the latest version of browsers, older operating systems such as Windows XP or Vista are not compatible with them. Older computers can also have a hard time handling live broadcasts in a good way. Internet connection To guarantee a good live broadcast, we recommend at least 5 mbit downstream. Note that dips in your speed can vary greatly depending on e.g. type and usage of the connection, your location, time of day, other applications and browser tabs running simultaneously on your device.

Question 1

What devices can I watch from?

Accepted Answer

You can watch via a web browser, mobile phone and tablet or if the platform has an app from Staylive. You can also use Chromecast or AppleTV to watch live broadcasts and videos. If you want to watch via a browser, we recommend Google Chrome. Devices we recommend:

Browser with Google Chrome
Android version 12 or newer
iOS - latest version
Chromecast version Gen 3 or Gen 4
Apple TV Gen 4 and above
Staylive apps for casting

Older versions may still work flawlessly, but no updates are being developed for these. If you want to read more about chromecast/airplay - click here.

Question 2

Why can't I watch via SmartTV?

Accepted Answer

We have no official support for watching our broadcasts via Smart TV, although it may work on some devices.

Instead, we recommend using a Chromecast or Apple TV to watch the stream.

If you want to use Chromecast when watching via a browser, you need either a computer with Google Chrome or an Android device with Google Chrome, then the Chromecast icon should appear as expected. iOS devices with Google Chrome can unfortunately not be Chromecast with at the moment.

If you want to use AirPlay via a browser, an iOS device in combination with Safari is required for it to work. Otherwise, it is of course possible to connect a computer to a TV with a cable as well, if you have that option.

Question 3

How do I redeem a voucher?

Accepted Answer

Add the voucher to the product in the checkout, the first purchase step.

1. Add the voucher:

Go to the product. Press buy.
Press the "I have a voucher" button.
Enter the voucher and press "apply voucher".

2. Preview of voucher

When the voucher has been added correctly you will get a preview of the discount. You will get an error saying "the voucher is not valid" if you try to enter a expired voucher or if you misspelled the voucher.

3. Continue the purchase steps

Create an account or log in.
Follow the steps.

For a voucher on a subscription the customer always need to fill in their card information.

Question 4

My broadcast is buffering - what can I do?

Accepted Answer

Make sure you are on a stable and fast connection. We recommend at least 5 mbit downstream.

Be sure to use an updated browser, we recommend Google Chrome for PC and Android, as well as Safari for Mac / iOS. These can be downloaded here: Chrome or Safari. Windows 10 users can also try Edge Chromium.

Make sure no one else is on the same network taking up bandwidth. It may also help to restart the router / modem.

Should these steps unexpectedly not help - contact us again!

Question 5

Change payment method

Accepted Answer

1, Go to the website you are a customer of (not in the app) 2, Log in using the Account icon in the top right corner. 3, Click on Account settings 4, Click on Change card in the middle of the page. 5, Fill in the details and Save

Done!

Question 6

What settings are optimal for watching a broadcast?

Accepted Answer

Browser The service is optimal for both mobile devices such as stationary. For PC and Android we recommend Chrome as a browser and for Mac/iOS-users Chrome or Safari. Windows 10-users can also try Edge Chromium. Operating system Since smooth live viewing requires the latest version of browsers, older operating systems such as Windows XP or Vista are not compatible with them. Older computers can also have a hard time handling live broadcasts in a good way. Internet connection To guarantee a good live broadcast, we recommend at least 5 mbit downstream. Note that dips in your speed can vary greatly depending on e.g. type and usage of the connection, your location, time of day, other applications and browser tabs running simultaneously on your device.

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