• How do I redeem a voucher?

  Add the voucher to the product in the checkout, the first purchase step. 1. Add the voucher: Go to the product. Press buy. Press the "I have a voucher" button. Enter the voucher and press "apply voucher". 2. Preview of voucher When the voucher has been added correctly you will get a preview of the discount. You will get an error saying "the voucher is not valid" if you try to enter a expired voucher or if you misspelled the voucher. 3. Continue the purchase steps CreatSome readers

• Change payment method

  1, Go to the website you are a customer of (not in the app) 2, Log in using the Account icon in the top right corner. 3, Click on Account settings 4, Click on Change card in the middle of the page. 5, Fill in the details and Save Done!Some readers

• How do I purchase a broadcast or video?

  Click on the live broadcast or video you want to watch. Either log in if you have already registered your account, or tap Create an account. Once you are registered and logged in, you choose how you want to pay for your broadcast, either by credit card, via Swish or with a value code. Follow the flow and complete the purchase, then you are ready to watch!Few readers

• How do I cancel my subscription?

  You can cancel your subscription at any time through your account settings on the platform where you have your subscription.  How to cancel the subscription:  Log in to the platform by clicking the account icon in the top right corner. Once logged in, click the same icon again and press Account settings. Press Subscription & packages. Here you see your active subscriptions with information about when it will be renewed. (https://storage.crisp.chat/users/helpdesFew readers

• I bought the wrong broadcast/video, can I get my money back?

  Contact us at Staylive by emailing support@staylive.io and we will make a refund on your purchase, and you can then buy the correct broadcast instead. The money is back in your account within a couple of days if you paid by credit card, and at once if you used Swish.Few readers

• How secure is my payment?

  We do not handle payment information about you as we use third-party solutions in the form of Stripe and Swish. We have high demands on security and use only the largest and safest suppliers. You can read more about Stripe's security at the following link: Stripe Security You can read more about Swish's security at the following link: Swish SecurityFew readers